I first started using Gender GP nearly 4 years ago, but recent service changes have left me thinking “Gender GP, what is going on?”
This is because your recent service is absolutely appalling.
Let me just explain that I have been using Gender GP for all my gender service up until 12 months ago when my local GP agreed to do shared care and provide blood tests for me.
For the first 6 months this was fine, but the last 6 months have been bloody awful with my prescriptions taking an absolute age to arrive.
Problem is I don’t know what the issue is! If this is my GP or Gender GP, but they just don’t seem to want to work together.
My GP issues a blood test and I go fulfill this and then the results are sent back to my local GP by the hospital.
I then have to go pick these up and photograph them and send them to Gender GP who then take nearly 2-3 weeks to view them and issue my prescription. This is sometimes longer because of the pharmacy Gender GP use.
Roll back to 3 months ago, when after nearly a full month, I had to ask several times for my prescription. This has prompted me to ask my GP time and time again to prescribe but it’s fallen on deaf ears. But this is the subject of another blog!
But its got worse!
Come March 2024, and its time for another prescription. Back I go to Gender GP.
I click on the link I’ve used for 3 years and get a 404 error, page not found. Shit!
I then spend 10 minutes searching for the form again to be presented with a new form for prescriptions.
A very bewildering form which asks many questions I’ve not been asked before and some of them a bit beyond my pay grade as a mere mortal!
I eventually fill the form in and received the completed form response back via email on Thursday 28th March.
Usually I would get a response back in a few days but this time 2 weeks go by before I say “hold on, what happening here”
I email Gender GP, time and time again and get zero response. Not even an automated response!
So I ask on a trans support group on Facebook about the situation and am horrified with the replies I get.
Over 100 replies so far and climbing from people having similar issues, or from those telling me they are having issues and I need to contact Gender GP via their paid contact service.
On 11th April, I find the form on the Gender GP website and full it in, along with my payment of £7.99! Fair enough!
Appointment booked at 10:00 on 15th April.
Four days later I have my chance to speak to my gender care provider and ask “Where’s my prescription? What’s going on?”
I am told the change to their systems has caused a few issues but my prescription will be with me before the end of the day and all the instructions are on the original email.
I’m still waiting for my prescription, and there’s no links in the email response as I was told there is!
I’m also told that they notified customers of the upcoming changes. I’ve had nothing and I’ve really looked in my mailbox.
The level of service at Gender GP has definitely taken a turn for the worse and it’s their patients who are suffering.
My anxiety is currently through the roof as I’m fast running out of my meds and the problem looks unlikely to be resolved in a timely manner!
I used to recommend Gender GP but because of recent service issues I just can’t anymore!
It’s now the 16th and I still haven’t heard from Gender GP about my prescription!
Looks like I will be booking another online chat for £7.99!
Update 16th April
I received the email below today and have yet again filled in my prescription request form. This is 3 times now!
I await a response from Gender GP
Email from Gender GP
Dear Members,
We hope this message finds you well.
First and foremost, we want to extend our heartfelt apologies for any inconvenience caused by the recent delays and errors in our services as we are navigating this period of change. We understand how frustrating it can be, and we’re committed to making things right for you.
If any of the following apply to you:
- You have recently submitted a form and are waiting to hear back
- You are waiting to receive a Treatment Recommendation or a notification that your Paper/Electronic prescription has been created
- You have received a recommendation / prescription but want to make some alterations
- You are waiting to begin your journey with GenderGP and receive your first recommendation
- You are not sure about any of the above, but you do need a Treatment Recommendation or a prescription
PLEASE RESUBMIT YOUR APPLICATION HERE: https://app.myhealthyhormones.com/241061111826949
Please Note: If you have already made payment, then there is no need to make payment again as this system will pick up all previous transactions.
This will bring your request into our latest and most updated system developments, helping us to resolve any outstanding issues and streamline the process for you. We are unable to action any previously submitted forms and appreciate your cooperation and patience in completing this for processing.
Please note – any existing applications that have not been processed will no longer be actioned, if you are not sure then please resubmit.
When preparing to submit this form, please make sure you have the following:
- Exact details of your current gender medication (if any), to allow us to ensure that we are aligned on your existing treatment and preferences.
- Understanding of whether your blood tests are due.
- Date of your most recent Information Gathering Session or Follow Up Session (if applicable)
- The email address that you use for communication and the email address you use for your subscription – if your subscription is not active then please activate it here.
We’re currently in a phase of exciting change as we fine-tune our systems to better manage demand and provide a smoother, more efficient experience for you. We’re striving to meet and exceed our service level goals, all with you in mind. We know the last few months have been tricky and we just want to help you better.
Each and every member is incredibly important to us, and your patience during this time is truly appreciated. We’re working hard behind the scenes to fix any issues and improve our services even further.
For more details on recent changes and accessing the care you need, please visit our Help Centre. Don’t forget! Our ever-growing Knowledge Base is your go-to for information on all aspects of your journey and our services, expert advice available 24/7 right at your fingertips. If you’d like to chat to someone, our friendly team are available for Quick Chat sessions and look forward to connecting with you.
We can’t thank you enough for sticking with us through this period of change. Your support means the world to us, and we’re excited about the positive improvements we’re making together.
Once again, we apologise for any inconvenience caused and look forward to processing your newly submitted request promptly.
Warmest Wishes,
GenderGP
